Oscar Koch, Tom Sullivan and Joe Stark at the award presentation. Photo: BELINDA SOOLEThirteen may be an unlucky number for some but for Dubbo City Toyota it represents hard work and success.
The dealership picked up its 13th President’s Award for Excellence this week with Toyota Australia’s senior executive David Buttner labelling it a feat of “human endeavour”.
The car manufacturer hands out the award to 12 out of its 248 dealerships in Australia meaning Dubbo City Toyota stood “head and shoulders” above the industry.
“One thing I have always noticed about the Dubbo dealership is your focus on the customer and making the customer central to your operations,” Mr Buttner said at the award presentation on Thursday.
“A lot of people are dependent on Dubbo City Toyota in this community.
“It is also extensively involved in the local community, providing support to the local charities and sporting clubs, such as the Dubbo Roos.”
The win was a first under the ownership team of Craig Black and general manager David Hayes.
Mr Black, a 27-year veteran of the game, thanked his staff and customers and said Dubbo was a great place to do business.
Mr Hayes thanked his management team, saying it was “wonderful” to be the most “decorated Toyota dealership in Australia”.
“It has always been a top dealership,” he said.
The award is the highest honour that can be given to a dealership and the business must meet strict performance indicators including 60 criteria.
Dubbo City Toyota also picked up Rural Dealer of the Year (Eastern Region), making it the first time the two awards had been won in tandem.
Regional manager Michael Beris said it was the “ultimate accolade”.
“You can win but backing up is even harder,” he said.
This story Administrator ready to work first appeared on Nanjing Night Net.